At ZAN The Label, we aim to make your delivery experience simple, fast, and reliable. Please review the details below for all domestic and international shipping information.

1. Processing Times

  • Orders are processed and dispatched within 72 hours (Monday–Friday).

  • Processing may take longer during launches or sale periods.

2. Domestic Shipping (Australia)

Free Standard Shipping

  • Complimentary standard shipping for all orders over $200 AUD.

Standard Shipping

  • Flat-rate available at checkout.

  • Estimated delivery: 2–7 business days.

Express Shipping

  • Express options offered at checkout.

  • Estimated delivery: 1–3 business days, depending on location.

3. International Shipping

  • We ship worldwide.

  • Rates and estimated delivery times are calculated at checkout.

Please note: Customs duties, taxes, and import fees may apply. These are the responsibility of the customer.

4. Order Tracking

  • Once dispatched, you will receive a tracking link via email or SMS.

  • Track your delivery in real time.

5. Pre-Order Items

  • If your order includes a pre-order item, your full order will ship once the pre-order is ready.

  • For separate shipping, please place items in separate orders.

6. Shipping Address

  • Please ensure all address details are correct at checkout.

  • ZAN The Label is not responsible for lost parcels due to incorrect addresses.

Refund policy

You have 30 days from the date of delivery to decide if your items are the perfect fit.

  • Returns: We offer full refunds to your original payment method for all unworn, unwashed items with tags still attached.

  • Exchanges: Found the right style but the wrong size? We offer free exchanges to ensure you get exactly what you need to keep moving.

Refunds are only offered if:

  • The item is faulty, or

  • There was a clear manufacturing issue

Refunds are processed to the original payment method.

Please note: ZAN The Label is not responsible for damage caused by incorrect care, wear and tear, or mishandling.

Return Shipping

Return shipping costs are the responsibility of the customer unless:

  • The item is faulty, or

  • You received the incorrect item

We recommend using a tracked service, as we cannot be responsible for lost return parcels.

How to Start a Return

To initiate a return, please email our customer care team at info@zanthelabel.com with:

  1. Your order number

  2. The item(s) you wish to return

  3. The reason for return

  4. Clear photos (if faulty)

Our team will respond with next steps and a return address.

Need Help?

For any shipping questions or order support, contact our customer care team:
info@zanthelabel.com